Getting an Invoice
Our invoicing system works as follows:
Each week, clients will receive an invoice showing the previous week's billed hours and the corresponding amount. Invoices are generated on Sundays for card/debit card payments and on Mondays for PayPal payments.
If a payment fails or does not occur, unpaid invoices will be generated on Tuesday. This invoicing format applies to both standard billing (based on tracked hours) and manual payments.
F.A.Q.
What will happen with my previous invoices?
Previous invoices and their details will remain unchanged.
Will I immediately get an invoice after the payment?
Under the new invoicing system, invoices are generated at the end of the week. For example, if a client pays on Monday, the invoice will be generated during the weekend.
What happens if I pay for multiple unpaid invoices?
If you pay the entire outstanding balance, including multiple unpaid invoices, you will receive the same number of invoices with the status updated to "Paid." Unpaid invoices will be updated immediately.
How to download an invoice?
Clients can download invoices from the Contracts or Reports pages.
From your dashboard, go to Reports → Payments → Choose the Date → Download.